Real Estate Team OS 040 Customer Centricity with Follow Up Boss Co-Founder Dan Corkill
Your customer is your North Star. They're the reason you're in business. They're the source of revenue and referrals.
You may have personal motivations and goals for yourself and your team, but none are achieved if you don’t attract the right people and deliver exceptional customer experience.
So how do you build a customer-centric culture, then sustain and protect it for years to come?
Go inside the company and culture that brings Real Estate Team OS to life every week!
Get warmed up for the Techtember series that kicks off next week!
Learn about tech, teams, customer centricity, and customer-led education with Follow Up Boss Co-Founder and CEO Dan Corkill!
Watch or listen to Ep 040 with Dan Corkill for insights into:
- Attracting agents, staff, and consumers alike to your experience by being thoughtful and intentional
- The self-enforcing dynamics of a strong company culture
- Ways to decide - as your business is growing - who to hire and when (in short: look for where the pain or bottleneck is)
- How Dan decided to focus and niche down to serve the real estate community
- How the puzzle of online leads became an opportunity for teams and a problem to solve
- The big difference between AI and automation (and how both are useful)
- A quick preview of who and what is ahead in the Techtember series of this show
- Staying focused on your customer, not your product, by investing in customer-led education
For Dan’s responses to our three pairs of closing questions, check out this Fireside Chat at FUBCON 2023: https://youtu.be/ad-_sgeko6s?feature=shared&t=2315
Follow Up Boss:
Real Estate Team OS:
- https://www.realestateteamos.com/subscribe