Have you ever thought about how much money repeat customers bring to a business? It’s estimated that a repeat customer will spend 10x the amount they originally spent when they’re happy! (not to mention the referrals they bring!) This week we're joined by customer service expert David Brownlee, who shared his insights on how to create these types of loyal customers we’re all after. In this episode we learn how to communicate effectively with customers (including how to say no!), how to tell when customers are happy, and how to create a customer service plan that truly reflects your values. So tune in and get ready to take your customer service skills to the next level!

Notes:

08:45 3 Things To Communicate To Your Customer 

13:30 How To Say No To Customers 

22:34 How To Tell If You're Doing A Good Job 

27:27 Common Mistakes In Customer Service 

36:00 Ways To Communicate Your Values 

38:55 Speed round

If you loved this episode you should check out this episode 10x Your Mindset With Jim Kwik

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