Daily feedback can transform how we develop software. Discover the value of rapid responses through an accidental upload mistake. Explore why quarterly reviews fall short and how frequent OKR checks can keep teams on track. Learn the glidepath indicator metaphor for making course corrections swiftly. The hosts emphasize shipping daily to get real customer reactions, while discussing the importance of measuring actual usage. Finally, witness the impact of user observation and how it can guide product changes.
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volunteer_activism ADVICE
Prioritize Immediate Feedback
Do set up fast feedback mechanisms so you learn about problems as soon as they appear.
Aim for daily feedback on software and customer reactions whenever possible.
insights INSIGHT
Feedback Value Depends On Immediacy And Frequency
Low immediacy and low frequency make feedback largely useless.
Increasing either reduces cycle time and raises the value of what you learn.
volunteer_activism ADVICE
Give Frequent Feedback And Act On OKRs
Do give feedback to people immediately rather than waiting for performance reviews.
Evaluate OKRs weekly (or daily) and record actions to get back on track when items are at risk.
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One time on the podcast, we released the wrong episode - twice! But listener feedback meant we could correct it quickly - and it got us asking, do you know what users think of your software as soon as it’s done? On this re-run episode, which shares the theme of a recent episode, Gliding to Success [see below], Squirrel and Jeffrey show you how daily feedback IS possible and why we’d strongly recommend it.
Links:
- Previous episode on the Glidepath Indicator: https://soundcloud.com/troubleshootingagile/gliding-to-success
- Glidepath Indicator: agileconversations.com/blog/glideslope/
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You'll find free videos and practice material, plus our book Agile Conversations, at agileconversations.com
And we'd love to hear any thoughts, ideas, or feedback you have about the show: email us at info@agileconversations.com
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About Your Hosts
Douglas Squirrel and Jeffrey Fredrick joined forces at TIM Group in 2013, where they studied and practised the art of management through difficult conversations. Over a decade later, they remain united in their passion for growing profitable organisations through better communication.
Squirrel is an advisor, author, keynote speaker, coach, and consultant, and he's helped over 300 companies of all sizes make huge, profitable improvements in their culture, skills, and processes. You can find out more about his work here: douglassquirrel.com/index.html
Jeffrey is Vice President of Engineering at ION Analytics, Organiser at CITCON, the Continuous Integration and Testing Conference, and is an accomplished author and speaker. You can connect with him here: www.linkedin.com/in/jfredrick/
Troubleshooting Agile 
