Stimulus - Learn Tools to Crush It in Your Medical Career 70. Real World Applications of Nonviolent Communication
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Dec 27, 2021 Emergency physician Scott Weingart discusses real-world applications of Nonviolent Communication (NVC) including giving proper compliments, emergency empathy, and the limitations of NVC in the resus bay. They emphasize taking responsibility for our emotions, the flexibility of NVC, and diffusing tense situations through active listening and empathy. The importance of internal frame, last three words, and emergency empathy techniques are highlighted. The significance of effectively expressing feelings and needs, the impact of access on communication, and the connection between NVC, cognitive behavioral therapy, and stoicism are explored.
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Violence Is Attributing Emotions To Others
- Violence in communication includes blaming, shaming, judging, and attributing our emotional states to others.
- Nonviolent Communication (NVC) stresses responsibility for our feelings and prioritizes needs over proving who's right.
Nurse Withheld Contact After A Shift Request
- Rob describes a nurse who stopped speaking to him for months after he asked her to have the next shift see a septic patient.
- He framed the nurse's accusation "you're a bad doctor" as violent communication and imagined an NVC alternative.
Praise By Observing Feelings And Needs
- When giving praise, describe what you observed, how it made you feel, and the need it met before requesting future behavior.
- Replace moral judgments like “you're amazing” with specific observation-feeling-need language to make feedback useful.