Hospitality Daily Podcast Gratitude in a Hard Year: The Bright Spots in Hospitality (And What I’m Grateful For) - Josiah Mackenzie
Nov 27, 2025
In a heartfelt Thanksgiving reflection, Josiah Mackenzie shines a light on the bright spots in the hospitality industry this year. He discusses how operators prioritized profit amid challenges and highlights a newfound respect for on-property teams. The conversation pivoted to the smart use of technology that has helped companies excel. Josiah emphasizes empathetic leadership and a return to core hospitality values, while expressing gratitude to the contributors and listeners who have supported the journey.
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Operators Protected Profit In A Tough Year
- Hotel operators protected profit despite topline headwinds in 2025.
- Protecting profit enabled hotels to pay staff, fund amenities, and sustain guest experiences.
Renewed Respect For Operations
- The ecosystem showed renewed respect for operations and on-property teams.
- Owners and brands noticed operational skill and became more collaborative around it.
Technology As A Real Differentiator
- Smart use of data, process, and technology helped operators outperform peers.
- Technology proved a difference maker when applied thoughtfully by operators.