Learning Uncut 167: Inside the Design of a Learning Design Qualification – Keith Heggart
Apr 21, 2025
Keith Heggart, a senior lecturer and director at the University of Technology Sydney, dives into the creation of the Graduate Certificate in Learning Design. He shares insights from consulting with industry experts and crafting learner personas, aiming to modernize educational frameworks. Key discussions include the rising demand for learning design skills, the importance of effective communication, and the need to bridge the gap between corporate and academic approaches. Heggart also highlights the challenges and successes of feedback practices in online learning environments.
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Using Learning Personas in Design
- Keith created diverse learner personas to deeply understand different needs for the course design.
- This helped ensure the program was accessible, practical, and relevant to various learner types.
Communication: Key Learning Designer Skill
- Communication skill is the second most critical skill for learning designers after pedagogy.
- Learning designers often act as project managers, linking experts and justifying design decisions clearly.
Open Early for Rapport Building
- Open your online session early to create informal space for student connection.
- This replicates in-person rapport and improves engagement in virtual learning.