Maximum Lawyer "Humanizing Processes" with Hilary Corna 297
This week we have Hilary Corna as a guest on the podcast! Hilary is a Bestselling Author, Keynote Speaker, Founder of The Human Way, and former Senior Executive Officer of Toyota Asia Pacific.
She believes there is an evolution occurring in business. It's not just about the technology, tactics, integrations, and how much money leaders pump into their companies -- it's about love, care and human connection.
Her work draws from topics including Kaizen, Operations, Customer Experience (CX), Employee Experience (EX), Culture, and Innovation. Her clients have included State Farm Insurance, General Motors, and the United Nations Foundation to name a few. Hilary’s been featured in the New York Times, Fortune, ForbesWoman, The Wall Street Journal, NBC, and dozens of other publications.
6:10 people and profits
10:10 every weakness can be used as a strength
10:55 competing on price
13:00 where can you be human
14:14 how do you want to show up
17:56 speak real talk
20:40 use your story
22:21 text-monials
Watch the recording here.
Jim’s Hack: Study the work of Dr. W. Edward Deming
Hilary’s Tip: Call out the falseness of your industry. Call out people’s mistruth about your industry.
Tyson’s Tip: App: Someday - log tasks in lists for today, tomorrow and someday
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