338: MAILBAG! Overcoming Challenges in a CoE Rollout
Jul 18, 2024
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The podcast delves into challenges in implementing a Center of Excellence (CoE) for Power BI, including executive support, ownership conflicts, and outdated data practices. Strategies for success involve engaged sponsors, effective feedback mechanisms, and maintaining data quality. The hosts emphasize empathy, value proposition in tech adoption, and the importance of clear roles and executive sponsorship in CoE initiatives.
Align COE activities with business objectives for success.
Balance support tasks with strategic planning for effectiveness.
Empower business units and create Power BI champions for increased engagement.
Deep dives
Understanding the Role of a Center of Excellence in Business Intelligence
A center of excellence in business intelligence plays a strategic role in guiding and supporting data initiatives across an organization. The podcast episode discusses the challenges faced by a COE in handling support functions, lack of dedicated resources, and the need for strategic planning. The need to align COE activities with business objectives, engage executive sponsorship, and prioritize activities based on concrete KPIs is highlighted.
Balancing Support Functions with Strategic Planning
The episode emphasizes the importance of balancing support tasks like end user assistance, training, and maintenance with long-term strategic planning. It points out the necessity of setting measurable objectives, defining roles and responsibilities, and fostering collaboration across business units to ensure the COE's success.
Identifying Pain Points and Addressing Resource Challenges
Addressing the pain points identified by stakeholders and aligning them with business goals is crucial for the COE's effectiveness. The discussion underlines the importance of securing dedicated resources, fostering shared ownership, and leveraging feedback to streamline operations and improve user satisfaction within the organization.
Empowering Business Units and Leveraging Power BI Champions
Empowering business units to self-serve and creating Power BI champions within departments can help distribute workload and increase user engagement. By decentralizing support and establishing a network of experts, the COE can scale its operations, focus on strategic initiatives, and drive data-driven decision-making across the organization.
Defining Clear Objectives and Building Cross-Functional Collaboration
Establishing clear objectives, building cross-functional collaboration, and aligning COE activities with organizational OKRs are essential for driving business impact. The episode underscores the need to involve key stakeholders, leverage pain points to prioritize activities, and foster engagement from executive sponsors to enhance the COE's value proposition and ensure its long-term success.
Mike, Seth & Tommy discuss a new mailbag when a CoE Rollout turns a corner for the worst.
Get in touch:
Send in your questions or topics you want us to discuss by tweeting to @PowerBITips with the hashtag #empMailbag or submit on the PowerBI.tips Podcast Page.