HBR IdeaCast Tech at Work: How to Get the Most Out of Digital Collaboration Tools
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May 30, 2024 
Paul Leonardi, Duca Family Professor of Technology Management, and Sandra Ma, CEO of Jovial, discuss maximizing digital collaboration tools. They explore how to match tools to specific tasks and recognize when a technology is failing a team. The conversation highlights challenges of information overload in remote work versus hybrid setups and suggests evaluating video conferencing effectiveness. They emphasize the need for leaders to consider employee feedback when selecting tools, ensuring technology enhances communication without adding confusion.
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Remote vs. In-Person Work
- Match work location with project needs and coordination requirements.
- Remote work suits independent tasks, while in-person work benefits collaborative, rapid back-and-forth projects.
Tool Guidelines and Choice Overload
- Create guidelines for which digital tools to use for specific tasks.
- Limit the number of available tools to reduce decision fatigue and promote alignment.
Reducing Tools to 10
- One company reduced its collaboration tools from 47 to 10.
- Despite initial resistance, employees were happier with fewer choices after six months.