Tech at Work: How to Get the Most Out of Digital Collaboration Tools
May 30, 2024
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Experts discuss matching collaboration tools with work tasks, choosing effective digital tools, managing communication chaos in Slack, and exploring future applications in retail and marketing.
Successful companies align remote work with project needs for optimal coordination.
Simplifying tool selection and creating clear guidelines enhances team performance and reduces technology-induced burnout.
Deep dives
Remote Work Coordination and Collaboration Tools
Remote work coordination is critical, with successful companies aligning remote work with project needs. Companies helping employees choose the right tools for specific tasks excel at remote work. Research shows that workers spend excessive time on tool selection and switching between tools, indicating an overabundance of tech in the workplace. Leaders must establish guidelines on tool usage to improve team efficiency and reduce decision fatigue.
Challenges of Tool Selection and Usage
People often use a fraction of a tool's capabilities, leading to inefficiencies and decision-making challenges. The pressure to adopt the latest technologies drives misguided tool selections. Overuse of tools like email and Slack can hinder productivity. Simplifying tool selection and creating usage guidelines can enhance team performance and reduce technology-induced burnout.
Addressing Excessive Tool Variety
Organizations face challenges when juggling multiple collaboration tools, as excessive variety can hinder effective communication. Streamlining tools by limiting choices and endorsing key tools enhance alignment and productivity. Setting tool guidelines helps employees focus on essential tasks rather than grappling with numerous options.
Balancing Tool Selection with Employee Well-Being
Over-abundance of communication tools can lead to burnout and lower productivity. It is crucial for leaders to assess tools' impact on employee well-being and performance. Providing clear guidelines on tool usage and simplifying the tool ecosystem can improve employees' focus, streamline communication, and enhance overall efficiency in the workplace.
Tools for collaborating online—email, instant messengers, videoconferencing apps, cloud storage, and so many others—have become the norm for most of us. But few leaders have taken the time to learn the best ways for their teams to use these ever-present tools.
Tech at Work is a four-part special series from HBR IdeaCast. Join senior tech editors Juan Martinez and Tom Stackpole for research, stories, and advice to make technology work for you and your team.
In this episode, they talk to researcher Paul Leonardi and organizational leader Sandra Ma. The experts explain how to best match collaboration tools with work tasks and how to know when a technology isn’t working for your team. They also discuss how leaders should go about selecting the most effective digital collaboration tools for their organizations.
Leonardi is the Duca Family Professor of Technology Management at the University of California, Santa Barbara.
Ma is the CEO and cofounder of Jovial, a company that helps teams improve their communication at work.
New episodes of Tech at Work publish in the HBR IdeaCast feed every other Thursday from May 2, after the regular Tuesday episode. Please let us know what you think of the series and which technology topics you want us to cover at ideacast@hbr.org.