Drew Karschner, Lead Pastor at Northridge Church in Rochester, shares insights from his experience leading one of the fastest-growing churches in the U.S. He discusses the vital balance of empathy and authenticity in leadership, especially during difficult times. Drew emphasizes the importance of recognizing struggles while fostering hope, navigating issues like racial injustice and community unrest. He also highlights the role of genuine engagement and personal recognition in building trust and unity among congregants.