Carole Mahoney is an author, speaker, coach, and trainer taking a cognitive approach to sales success.
In this episode, Carole shares how salespeople should initiate a pricing conversation that should be 'Not Be About Me' and quantify the cost of not doing something. That way, buyers make a decision for fear of negative business impact.
What you will learn from this episode:
- Discover a powerful pricing conversation technique that focuses on addressing potential objections and inspires people to take action by tapping into their fears of negative outcomes
- Find out how salespeople add value and uncover urgency for people to make a decision
- Understand why salespeople need to create a ‘dirty laundry list’ and include them in their conversation
"The biggest piece of advice for finding value in a conversation and talking about pricing is to make it a collaborative conversation."
- Carole Mahoney
Topics Covered:
01:30 - How she found a career in pricing
02:20 - Salespeople find it uncomfortable talking about money and pricing matters
03:46 - Pricing conversation that’s more about contrasting and quantifying the cost of doing nothing
06:36 - Not articulating enough the fear of loss
07:49 - Letting buyers articulate the real problem [and getting them to ask these important questions]
08:36 - The Seinfeld-comedy-series inspired technique of pricing conversation
10:16 - Adding value and uncovering urgency
11:30 - Creating a dirty laundry list
14:17 - What makes it advantageous for salespeople to share their laundry list amongst themselves
15:48 - Providing measurable business value while addressing potential negative outcomes
16:59 - Creating a constant reminder to salespeople with a t-shirt that reads: Not About Me
20:43 - Pricing advice that can have the biggest impact in one's business
Key Takeaways:
"If selling is an exchange of value, then the pricing conversation is the proof of value actually exists." - Carole Mahoney
"Ask questions that address why they might say no, not why they might say yes, you need both. You need to be able to draw the contrast." - Carole Mahoney
"It's not necessarily the salesperson's job to make it painful to the buyer. It's the salesperson's job to ask the questions to uncover if the pain to the buyer is great enough to take action, to make a decision and then to implement a solution." - Carole Mahoney
People / Resources Mentioned:
Connect with Carole Mahoney:
Connect with Mark Stiving:
Impact Pricing