Exciting times in knowledge management; recognition for excellence, developing organizational change, and community engagement success. ___________________________________________ Monica is a passionate knowledge management expert, with over 20 years’ experience of using KM techniques to create smart, ambidextrous organizations, ones that are able to learn from experience in order to move forward at pace. Monica has worked in many areas of KM, from policy and governance through to strategy, vision and overall transformation. Most recently Monica has used communities of practice to support the transformation of the UK’s largest bank which has resulted in an award from the Henley business school. _________________________________________________ Edwin K. Morris is the president and founder of Pioneer Knowledge Services which produces this educational program, Because You Need To Know. It is part of the mission to educate and bring awareness around knowledge management and nonprofit concerns. https://pioneer-ks.org/