Getting Started with Research Operations w/ Kasey Canlas

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“How did you get a job in Research Ops?”

After I started my past role running Research Ops at Zapier, I got this question in my LinkedIn DM nearly every week. Folks from UX research, Design, People Ops, and many other practices would reach out to learn about my path into this field with an eye to making a switch themselves.

Today, you get to hear this transition story from someone I greatly admire in the Research Ops community: Kasey Canlas.

Kasey has taken a winding career path having worked in news and project management before making the shift into ReOps.

In my chat with Kasey we cover:

• How volunteering time in UX research paved the way for her move into Research Ops.

• The power of getting a key leader bought into the ReOps practice.

• Solving low-hanging fruit to deliver value early on.

• Why you need to build relationships with the legal and data privacy teams at your company.

• Advice for a UXR leader who wants to launch ReOps.