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Per My Last Email
The Unwritten Rules of Work Communication
Sep 16, 2024
Celeste Headlee, an award-winning journalist and communication expert, joins the hosts for an eye-opening discussion on workplace communication. They tackle the etiquette surrounding Slack and Teams and ponder whether these tools hinder effective communication. Celeste offers insights on when email is essential and argues for thoughtful messaging strategies. The conversation also highlights how to maintain a positive work culture, especially in remote settings, and the importance of in-person communication for impactful exchanges.
40:03
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Quick takeaways
- Effective workplace communication requires choosing the right channel for the message, balancing informal exchanges with clearer formal communication.
- Understanding and mastering email etiquette is essential for conveying complex information thoughtfully amid the rapid pace of instant messaging platforms.
Deep dives
Navigating Modern Communication Channels
The complexity of modern workplace communication is highlighted by the various channels available, such as Slack, email, and in-person meetings. Each medium requires a distinct strategy, which can be challenging to master due to their different natures. For instance, Slack allows for quick, informal exchanges that can foster relationships but may lead to misunderstandings due to the lack of nuance in written communication. Understanding when to use each channel effectively is crucial for maintaining professional relationships and ensuring clarity in communication.
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