Han Wang, co-founder of Mintlify, shares insights on creating effective documentation. He recounts the journey of Mintlify, detailing the importance of great docs in tech. The conversation touches on how AI is transforming documentation practices and the innovative 'docs as code' strategy. Han also shares a humorous encounter with Paul Graham that led to vital branding lessons. With anecdotes and tips, they highlight the critical role of documentation in enhancing user experience and retention.
The journey of Mintlify underscores the necessity of genuinely addressing user needs to achieve product-market fit in documentation.
Effective documentation must be treated as a core product to enhance user experience and ensure ease of information access.
Deep dives
The Early Journey of Mintlify
Mintlify was founded by two co-founders, Han and Hanh B, who have extensive experience in building products from a young age. Initially, they aimed to develop tools that catered to students navigating their college requirements, ultimately creating a solution that was adopted by about half of their university's students. The drive to create products that genuinely assist users shaped their approach, leading them through various startup experiences, including attempts with AI models like OpenAI's Codex. Their journey highlights the importance of connecting with users personally and understanding their needs in the development of valuable tools for specific audiences.
Pivoting to Developer Documentation
After encountering multiple setbacks with previous ideas, Han and Hanh pivoted towards addressing the common pain points in developer documentation, an area they identified through interviews and personal experiences. They realized that their frustrations with existing documentation could be an opportunity, prompting them to develop a platform focused on enhancing the documentation process. The first version involved creating interactive and visually appealing documentation that allowed for better user engagement and understanding. This shift towards dedicating themselves to documentation represented a significant alignment between their experiences and the gaps they sought to fill in the developer community.
Lessons from Their Launch Experience
Upon launching their initial documentation product, they experienced a rapid spike in users, achieving 10,000 sign-ups on their first day, indicating a strong initial interest. However, this initial excitement was short-lived as they learned that the offering was not solving a genuine problem, leading to a decline in user engagement. This experience taught them the critical lesson that true product-market fit requires a solution that addresses real user needs, not just a novel idea. The ensuing journey involved applying for the Y Combinator accelerator and undergoing eight pivots before finally establishing a solid product in Mintlify.
Building Effective Documentation
The podcast emphasizes the importance of treating documentation as a core product rather than a supplementary feature, highlighting its vital role in user experience. Effective documentation should be organized, accessible, and regularly updated, ensuring that users can easily find the information they need. The hosts noted that many organizations fail to invest in proper documentation due to developers' discomfort with writing and the absence of a strong documentation culture. Additionally, the evolution of tools like AI has changed how users engage with documentation, providing the potential for direct answers and transforming how content is structured and maintained.
Han Wang is co-founder of Mintlify - modern, out the box documentation.
In this episode, Han shares the story of Mintlify and how to make great docs.
We even talk about the time Paul Graham told them to change their name.
What we cover: - the origin story of Mintlify - what is good documentation - the process of documentation - how AI is affecting documentation - why PG told them to change their name
Links: - Han https://han.dev/ - Mintlify https://mintlify.com/
Get the Snipd podcast app
Unlock the knowledge in podcasts with the podcast player of the future.
AI-powered podcast player
Listen to all your favourite podcasts with AI-powered features
Discover highlights
Listen to the best highlights from the podcasts you love and dive into the full episode
Save any moment
Hear something you like? Tap your headphones to save it with AI-generated key takeaways
Share & Export
Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more
AI-powered podcast player
Listen to all your favourite podcasts with AI-powered features
Discover highlights
Listen to the best highlights from the podcasts you love and dive into the full episode