Cut costs. Win loyalty. Carrier strategies built for a changing world.

Sep 17, 2025

Lori Boyer, Director of Content at EasyPost, and John Wharff, Director of Sales and Solutions Engineering, dive deep into the evolving landscape of shipping carriers. They explore how UPS, FedEx, and USPS are adjusting their strategies for peak season and why regional players like Amazon are gaining traction. John emphasizes the necessity of diversifying carrier choices and leveraging data for better decision-making. The duo also discusses innovative shipping solutions that enhance customer satisfaction and build brand loyalty in challenging market conditions.

Ask episode

AI Snips

Chapters

Transcript

Episode notes

INSIGHT

Unified Carrier Access

EasyPost connects to 100+ carriers via one API to simplify shipping.
They offer tracking, insurance, and AI tools to cut costs and route smarter.

INSIGHT

Major Carrier Tightening In 2025

Major carriers are consolidating routes and reducing sorting capacity for 2025 peak.
Expect leaner networks and watch for new or returning surcharges this peak season.

INSIGHT

Regionals Are Now Strategic

Regional carriers and Amazon Shipping now handle large metro volume and weekend delivery.
Regionals can cover big portions of the U.S. and lower cost while preserving delivery times.

Get the Snipd Podcast app to discover more snips from this episode

Get the app

In this episode of Supply Chain Now, Scott Luton and Tevon Taylor sit down with Lori Boyer, Director of Content, and John Wharff, Director of Sales and Solutions Engineering at EasyPost, to break down the latest shifts in carrier networks and what they mean for shippers preparing for peak season.

Lori shares insights into how major carriers like UPS, FedEx, and USPS are adjusting routes, surcharges, and capacity as peak approaches, and why regional carriers and Amazon shipping are becoming critical players in today’s environment. John expands on the importance of diversifying carrier strategies, leveraging data for smarter decision-making, and ensuring businesses can keep promises to customers no matter how volatile the market gets.

Jump into the conversation:

(00:00) Intro

(02:01) Meet Lori Boyer and John Wharff from EasyPost

(05:47) Introduction to EasyPost and their offerings

(08:56) Major carriers: UPS, FedEx, and USPS

(25:30) Innovative shipping solutions

(25:54) Old and new shipping strategies

(26:48) Big brands and cost savings

(27:43) Leveraging technology in shipping

(32:39) Red flags in shipping strategies

(37:45) Preparing for peak season

(43:59) Enhancing customer experience

Additional Links & Resources:

Learn more about EasyPost: https://www.easypost.com/
Check out all EasyPost and Supply Chain Now content: https://supplychainnow.com/easypost
Connect with Lori Boyer: https://www.linkedin.com/in/loribboyer/
Connect with John Wharff: https://www.linkedin.com/in/john-wharff-7423403a/
Connect with Scott Luton: https://www.linkedin.com/in/scottwindonluton/
Learn more about Supply Chain Now: https://supplychainnow.com
Watch and listen to more Supply Chain Now episodes here: https://supplychainnow.com/program/supply-chain-now
Subscribe to Supply Chain Now on your favorite platform: https://supplychainnow.com/join
Work with us! Download Supply Chain Now’s NEW Media Kit: https://bit.ly/3XH6OVk
WEBINAR- Real stories: Fast-tracking value, a pioneering digital transformation with impactful results.: https://bit.ly/4mgp1EW
WEBINAR- Real Shipping Stories. Real Money Saved.: https://bit.ly/45PegUm
WEBINAR- From Compliance to Impact and Competitive Advantage: How to Decarbonize Your Supply Chain: https://bit.ly/47uXKKo
WEBINAR- The Power of Partnership: Building Long-Term Success with Automation Integrators: https://bit.ly/3Ie1WUO
WEBINAR- Reengineering supply chain planning: How to get more bang for your buck in 2026- https://bit.ly/3VahMCQ

This episode was hosted by Scott Luton and Tevon Taylor and produced by Joshua Miranda, Trisha Cordes, and Amanda Luton. For additional information, please visit our dedicated show page at: https://supplychainnow.com/cut-costs-win-loyalty-carrier-strategies-built-changing-world-1481