53. How Disney Creates Magic with Lou Mongello

In this engaging conversation, Jacob Karnes interviews Lou Mongello, a Disney expert and Hall of Fame podcaster, about his journey from being an attorney to creating a successful Disney podcast. They discuss the importance of community, customer experience, and storytelling in business, drawing parallels between Disney's approach and how small businesses can implement similar strategies. Lou shares insights on creating magical moments for customers, the significance of attention to detail, and the power of building genuine relationships. The episode concludes with practical tips for small business owners and Lou's favorite Disney experiences.

Work with Lou: https://loumongello.com

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Chapters

00:00 The Journey to Disney Podcasting04:11 Building a Community Around Disney07:05 The Magic of Disney Customer Experience09:32 Intentionality and Attention to Detail12:21 Empowering Employees for Exceptional Service15:00 Creating Unforgettable Customer Experiences17:54 The Importance of Consistency in Service20:24 Practical Tips for Small Business Owners24:34 Creating Magical Moments at Disney25:28 The Power of Storytelling in Branding27:53 The Importance of Customer Experience30:52 Building Community and Customer Loyalty33:31 The Role of Genuine Human Connection34:33 Memorable Disney Experiences and Guests40:25 The Impact of Disney on Personal Stories43:34 Key Takeaways for Business Leaders