Raising Health Voice AI: Solving Healthcare's Workforce Challenges with Ankit Jain
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Feb 11, 2025 In this engaging discussion, Ankit Jain, CEO and co-founder of Infinitus Systems, shares insights on leveraging AI-powered voice agents to tackle healthcare workforce shortages. He highlights how these technologies automate repetitive tasks like benefits verification, allowing human talent to focus on patient care. Ankit also reflects on the evolution of his company, scaling to over five million patient interactions. The conversation delves into the importance of integrating technical and human safeguards to mitigate AI errors, ensuring a safer healthcare environment.
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Early Calls
- Infinitus's early calls to UnitedHealthcare involved checking benefits for a fictitious "patient Bruce Willis".
- This tested if humans would interact with an AI voice agent, initially with mixed results.
Scaling and Guardrails
- Infinitus has processed over 100 million hours of conversation between AI and humans.
- Scaling this technology relies on LLMs, but mitigating AI errors requires layered guardrails.
Diverse Communication
- Patients prefer diverse communication methods, including voice, text, and chat.
- Meeting patients' communication preferences is crucial for effective healthcare delivery.