The Josh Bersin Company Suzanne McGovern, CHRO of Ipsy
Jun 11, 2025
Suzanne McGovern, the CHRO of Ipsy, brings a wealth of experience in HR, DEI, and consulting from major firms like PwC and IBM. She discusses the evolving CHRO role, emphasizing its strategic nature in today's business landscape. Suzanne highlights the importance of adaptability in leadership, the impact of AI on HR, and the shift towards co-creating workplace strategies with employees. She also shares insights on maintaining company culture amid hybrid work challenges and the crucial balance between automation and human connection in recruitment.
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Suzanne's Career Journey
- Suzanne McGovern transitioned from consulting to internal HR to better balance work and family life.
- She worked through IBM Consulting, Splunk's hyper-growth, and became CHRO at Ipsy, blending big company experience with startups.
Evolving CHRO Role
- The CHRO role is evolving into an outside-in business leadership role focused on employee experience.
- Successful CHROs integrate business strategy with people and culture as a value driver.
Tailoring HR across Companies
- At IBM, Suzanne experienced global scale and AI use in HR, setting a high standard.
- At Splunk and Ipsy, she tailored culture and employee experience to fit high-growth tech and mission-driven environments.