Episode 234: What Product Leaders Are Saying About AI

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Jul 30, 2025

Darren Wilson, CPO at Soul Machines, dives into the fascinating realm of AI and its integration in product management. He highlights how AI is revolutionizing strategy, enhancing decision-making, and personalizing customer interactions. The conversation also explores digital humanoids, emphasizing their role in creating empathetic connections and facilitating language learning. With insights on the evolving landscape of AI, Wilson sheds light on its potential to reshape customer experiences and transform product strategies.

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INSIGHT

AI Solves Real Customer Problems

Successful AI adoption starts with addressing meaningful business and customer problems, not just using AI for its own sake.
Hyper-personalization, like tailoring recommendations instantly to customer moods, greatly improves the user experience.

ADVICE

AI Elevates Product Managers

Embrace AI to enhance your productivity as a product manager or risk obsolescence.
Use AI to automate administrative tasks and gain real-time insights into customer feedback and market changes.

ANECDOTE

GitHub Copilot's Journey

GitHub's Copilot began as research exploring GPT-3's ability to translate natural language directly into code.
Its success came from seamless, fast, and context-aware coding suggestions integrated as ghost text.

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In this episode, we delve into the transformative role of AI in product management through conversations with some of the best Product leaders. You’ll hear from Anthony Maggio (VP Product Management at Airtable), Jessica Hall (CPO at Just Eat Takeaway), Karthik Suri (CPO at Cornerston OnDemand), Mario Rodriguez (CPO at Github), Steve Wilson (CPO at Exabeam), Darren Wilson (CPO at Soul Machines), and Tamar Yehoshua (Former Glean President of Product and Technology).

We explore how AI tools are reshaping strategy and efficiency, while personalizing customer experiences. Join us as we discuss the impact of AI, and the future of product strategy. Are you curious about how AI can revolutionize your product management approach? Tune in to discover insights and practical applications that could redefine your strategies and customer interactions.

You’ll hear us talk about:

10:05 - AI's Role in Product Strategy

Explore how product leaders are integrating AI into their strategic planning, focusing on addressing significant business and customer problems. The discussion highlights the experimental applications of AI in enhancing customer journeys and optimizing backend processes.

18:45 - Enhancing Customer Interaction with Digital Avatars

We dive into the world of digital avatars and their role in creating empathetic and personalized customer interactions. This section covers how avatars can be used for language learning and practicing difficult conversations in a non-judgmental setting.

27:30 - Cybersecurity in the Age of AI

Understand the evolving landscape of cybersecurity with AI's influence. Learn about the dual nature of AI in enhancing defenses and creating new threat vectors, emphasizing the importance of rapid AI adoption to stay competitive in the cybersecurity arena.

Episode Resources:

Anthony Maggio (VP Product Management at Airtable): https://www.linkedin.com/in/anthonymaggio/
Jessica Hall (CPO at Just Eat Takeaway): https://www.linkedin.com/in/jessicalrhall/
Karthik Suri (CPO at Cornerston OnDemand): http://linkedin.com/in/surikarthik/
Mario Rodriguez (CPO at Github): https://www.linkedin.com/in/mariorodriguez3/
Steve Wilson (CPO at Exabeam): https://www.linkedin.com/in/wilsonsd/
Darren Wilson (CPO at Soul Machines): https://www.linkedin.com/in/dpjwilson/
Tamar Yehoshua (Former President of Product): https://www.linkedin.com/in/tamar-yehoshua-886217/
Check our new course: https://productinstitute.com/p/mastering-product-strategy-overview

Timestamps:

00:00 Coming Up

01:37 Intro

02:57 AI raising the bar for PMs

06:57 Using AI to improve personalization

10:52 Reimagining products with emerging AI

14:55 AI behind GitHub Copilot

20:21 AI’s risks and impact on cybersecurity

24:22 AI avatars and emotional interaction

30:42 How PMs can stay relevant in the AI age