Expertise & Empathy Matter in Collections Law | Business Ninjas: WriteForMe and Faber & Brand

In this episode of Business Ninjas, host Andrew Lippman sits down with Joy Jackson, partner and CEO of Faber & Brand, LLC. Joy shares her inspiring journey from joining the firm 20 years ago to leading a creditors’ rights law practice that spans nine states.

Learn how Faber & Brand sets itself apart with a unique approach to client service, respectful communication, and creative problem-solving. Joy also opens up about the challenges of navigating the COVID-19 pandemic, the surprising benefits of remote work, and the vital role of content marketing in building strong client relationships.

Joy also provides a fascinating look into Faber & Brand’s evolution, from its beginnings as a small law practice in the 1980s to becoming a trusted partner for universities, banks, and hospitals. She highlights the firm’s dedication to treating everyone with respect—whether they’re a client or on the other side of a legal case—and the innovative ways they serve their clients, like having attorneys fly across states to meet court deadlines. She also reflects on how their focus on listening and collaboration has fostered mutually beneficial resolutions and a positive reputation in the legal industry.

Highlights from the episode:

•The origin story of Faber & Brand: From a small practice to a regional powerhouse.

•How respectful communication transforms outcomes in the legal world.

•Adapting to a post-COVID world: Embracing remote work and new opportunities.

•The importance of content marketing in showcasing a firm’s values and expertise.

Joy’s insights go beyond the legal field, offering valuable lessons for anyone in business. Tune in to hear her thoughtful perspective and the unique ways Faber & Brand serves its clients.

Learn more about Faber & Brand:

Website: Faber & Brand

Connect on LinkedIn: Faber & Brand LinkedIn

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