How to Be Awesome at Your Job 1002: How to Inspire Great Performance and Increase Team Satisfaction with Anne Chow
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Oct 14, 2024 
Anne Chow, former CEO of AT&T Business and a trailblazer in corporate leadership, dives into the transformative power of inclusion in the workplace. She discusses how excessive busyness can hinder success and why the reliance on consensus may not be beneficial for teams. Chow shares insights on leading diverse teams and the importance of personal responsibility for driving performance. She also touches on the challenges women face in the workforce and advocates for aligning career development with employee aspirations to enhance motivation.
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Sales and Service Friction
- Anne Chow's first leadership role in customer service taught her the importance of inclusion.
- She gained credibility by addressing her team's pain points, specifically friction with the sales team.
Broaden Your Perspective
- Define inclusion broadly as widening perspectives for better performance.
- Embrace diversity in all its forms to enhance decision-making.
Challenge Your Biases
- Bias is inherent, so acknowledge and challenge your comfort zones.
- Seek diverse perspectives and create an environment for constructive discourse.