Join Philip Steiner, COO at Cycas Hospitality, as he shares insights from transforming the Bankside Hotel into a TripAdvisor top performer. He emphasizes the critical role of planning and diversity in team success. Philip discusses the power of empowerment and clarity in leadership, making a case for authenticity and flexibility in managing hotel teams. Learn why a positive culture is essential and how tackling challenges head-on can lead to exceptional outcomes in hospitality.
26:38
forum Ask episode
web_stories AI Snips
view_agenda Chapters
menu_book Books
auto_awesome Transcript
info_circle Episode notes
insights INSIGHT
Diversity Drives Team Success
A winning team thrives on diversity of personality and skill that complement each other.
Balance between planners and spontaneous team members creates excellent synergy and success.
question_answer ANECDOTE
Hot Dog Party Leadership Anecdote
At a party, Philip planned to sell hot dogs at the end to make money.
The team gave them away for free instead, which led to even greater success for the next party.
volunteer_activism ADVICE
Empower and Leverage Existing Strengths
When taking over a hotel, recognize and accelerate what is already working well.
Empower your team by believing in their potential and addressing performance issues with support.
Get the Snipd Podcast app to discover more snips from this episode
The Remarkable Power of Giving People More Than They Expect
Will Guidara
In 'Unreasonable Hospitality,' Will Guidara shares his experiences as the General Manager of Eleven Madison Park and The NoMad, highlighting the importance of hospitality in any business. The book emphasizes that simply offering a great product is not enough; organizations must also focus on creating authentic connections and memorable experiences for both customers and employees. Guidara provides practical advice on setting expectations, managing teams, and adapting to unexpected situations, all while maintaining a commitment to hospitality that goes beyond mere service. His approach is applicable across various industries, not just limited to restaurants and luxury businesses.
Why do some hotel teams thrive while others fail? In this LowKey episode, Philip Steiner, COO for the UK, Ireland, Netherlands, and Portugal at Cycas Hospitality, and Erik Tengen, Oaky’s CEO and Co-founder, discuss the secrets of building high-performing teams. Get ready to uncover unique insights from Philip on leadership, team building, and creating a culture of positive empowerment and motivation. What you will learn: - Why planning and structure are the foundations of effective team building- Why diversity is a game-changer in creating high-performing teams- How Philip transformed the Bankside Hotel team into a TripAdvisor top performer by fostering a positive and empowering environment- Philip’s approach to handling constant challenges in hospitality- And more nuggets of wisdom and fresh perspectives on team building. Discover other episodes: https://oaky.com/en/hospitality-podcast-lowkey-by-oaky Follow us on social media:https://open.spotify.com/show/1MwAWFaykVu7O7YlMpUOSE?si=f4dbbc7b69ed443e https://www.instagram.com/oakynews/ https://www.linkedin.com/company/oaky/ https://www.facebook.com/oakynews/ https://twitter.com/oakynews
Hospitality Podcast: LowKey by Oaky 
