Hospitality Podcast: LowKey by Oaky The Secret to Building Award-winning Teams | LowKey Podcast (ft. Philip Steiner) #27
6 snips
Apr 24, 2025 
Join Philip Steiner, COO at Cycas Hospitality, as he shares insights from transforming the Bankside Hotel into a TripAdvisor top performer. He emphasizes the critical role of planning and diversity in team success. Philip discusses the power of empowerment and clarity in leadership, making a case for authenticity and flexibility in managing hotel teams. Learn why a positive culture is essential and how tackling challenges head-on can lead to exceptional outcomes in hospitality.
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Diversity Drives Team Success
- A winning team thrives on diversity of personality and skill that complement each other.
- Balance between planners and spontaneous team members creates excellent synergy and success.
Hot Dog Party Leadership Anecdote
- At a party, Philip planned to sell hot dogs at the end to make money.
- The team gave them away for free instead, which led to even greater success for the next party.
Empower and Leverage Existing Strengths
- When taking over a hotel, recognize and accelerate what is already working well.
- Empower your team by believing in their potential and addressing performance issues with support.
