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SPOTLIGHT: Alon Talmor, CEO of Ask-AI, on Why Most AI Solutions Fail to Prove Their Worth
Mar 6, 2025
Alon Talmor, CEO of Ask-AI and an expert in B2B customer experience, discusses the complexities of AI adoption and ROI measurement. He highlights the common failures of AI solutions in proving their worth and emphasizes a value-driven approach. The conversation explores the evolving landscape of AI technologies in customer engagement, challenges in quantifying efficacy, and the need for consultative strategies to address executive concerns. Alon also shares insights on future trends towards cost-effective AI tools with measurable results.
19:54
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Quick takeaways
- Alon Talmor emphasizes the critical need for AI solutions to demonstrate measurable ROI to overcome skepticism from financial decision-makers.
- He predicts a future where AI gains will focus on cost-effective solutions that enhance B2B customer experience and operational efficiency.
Deep dives
The Evolution of AI and B2B Solutions
Alon Talmor discusses his background in AI and natural language processing, noting the evolution of generative AI since 2016. He emphasizes that while foundational model companies like OpenAI have gained prominence, his company, Ask.AI, focuses on creating practical solutions for B2B customer experience. Talmor highlights that customer experience in B2B encompasses all customer touchpoints, from sales to support, and aims to consolidate knowledge across these areas. This approach aims to enhance efficiency, reduce response times, and improve overall service quality for businesses.
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Discover
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