Business Breakdowns

Charles Schwab: The 8 Trillion Dollar Gorilla - [Business Breakdowns, EP. 66]

14 snips
Jul 20, 2022
In this discussion, Andrew Hollingworth, Founder and Portfolio Manager of Holland Advisors, shares insights into Charles Schwab's remarkable transformation from an online brokerage to a traditional bank model. He details how Schwab now thrives by earning interest on customer deposits. The conversation also covers Schwab's origins from a simple newsletter, its acquisition of TD Ameritrade, and strategic adaptations in a competitive landscape. Hollingworth highlights essential lessons in financial strategies and customer-centric operations shaping Schwab's future.
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INSIGHT

Schwab: The Amazon of Finance

  • Schwab customers get great service for low fees, similar to Amazon's model.
  • Analysts focus on Schwab's net interest margin and balance sheet, not the customer experience.
ANECDOTE

Charles Schwab's Origins

  • Charles Schwab started by selling investment newsletters and was an early adopter of discount brokerage.
  • He capitalized on deregulation, offering lower trading costs.
INSIGHT

Schwab's Profit Model

  • Schwab profits from net interest margin on customer cash deposits, similar to American Express's merchant fees.
  • Customers perceive Schwab as free, but Schwab earns on uninvested cash.
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