Invest Like the Best with Patrick O'Shaughnessy Kat Cole – How to Operate: Lessons in Brand, Distribution, and Leadership - [Invest Like the Best, EP.184]
33 snips
Jul 28, 2020 
Kat Cole, COO and President of North America for Focus Brands, oversees beloved brands like Cinnabon. In this conversation, she shares her impactful journey and lessons in brand building and distribution. Kat emphasizes the importance of positivity in relationships, revealing how it can drive collaboration. She discusses strategies for brand differentiation and sustaining relevance in a fast-paced market. Kat also highlights the significance of transparency in negotiations and the balance between gratitude and ambition in achieving personal and professional success.
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Call to Prayer
- Kat Cole shared her experience in Egypt, where she expressed admiration for the call to prayer to a local franchisee.
- This unexpected reverence fostered a strong relationship, highlighting the importance of cultural respect in business.
Positivity Lens
- Kat Cole's positivity lens involves seeing people's potential and believing in their inherent greatness.
- This approach, influenced by her mother's resilience and her experience as a waitress, fosters improved outcomes and positive interactions.
The Wing Complaint
- Kat Cole recounted a story from her Hooters days where a customer consistently complained about missing wings.
- By proactively addressing the issue with humor and generosity, she resolved the conflict and improved the customer experience.