

1663 – Patience With Organic Orders with Antonella Pisani
Sep 10, 2023
20:25
In this episode of the Thoughtful Entrepreneur, your host Josh Elledge speaks to the CEO & Founder of Eyeful Media, Antonella Pisani.
One of the key insights Antonella shared was the importance of balancing instant gratification with long-term strategies like SEO. She emphasized the need to focus on reducing the cost of acquisition and understanding the lifetime value of a customer.
She also highlighted the significance of customer satisfaction and the use of net promoter score to gauge client happiness. Antonella advises business owners to invest in these fundamental aspects of their business to maintain a solid foundation.
Regarding B2B growth, Antonella underscored the importance of content creation, thought leadership, and effective messaging. She stressed the need to stand out in saturated channels like email and to focus on empathizing with customers' problems and providing solutions.
Antonella also shared her thoughts on leadership and management. She believes in adapting one's management style to different types of employees, rather than imposing a one-size-fits-all approach.
She also addressed the challenge of delivering negative feedback and the tendency for some managers to be too soft in their approach. Antonella believes constructive criticism is essential for personal and professional growth, and encourages employees to seek feedback from mentors or executive coaches.
Key Points from the Episode:
- Assisting companies in scaling their presence and selling through marketplaces
- Working with private equity firms during due diligence process
- Importance of reducing cost of acquisition and balancing instant gratification with long-term strategies like SEO
- Understanding lifetime value and customer satisfaction, utilizing net promoter score
- Importance of content creation, thought leadership, and effective messaging in B2B growth
- Adapting management style to different types of employees
- Importance of constructive criticism and seeking feedback from mentors or executive coaches
- Maintaining professional boundaries and finding alternative outlets for venting within the workplace