Episode #50 - Interview with Darren Smith on Values-Based Conversations

In this episode Shelley talks to Darren Smith, owner of DJ Smith Group Chartered Accountants, about his business values and the importance of incorporating them into everyday conversations. 

Darren talks about creating business values around eight years ago with input from his team who then committed to living and breathing them through the work they do. His values are: commitment, accountability, respect and excellence. 

He says that "using values to support tough conversations with staff, about their behaviour, makes the conversation a whole lot easier to deal with". When you can refer back to something that everyone has committed to it allows individuals to identify when and where they may not have aligned with a certain value and then take action to shift their behaviour.

Values based conversations aren't just about your staff embodying and living the values, it's also making sure that you are doing the same. "We don't get it right 100% of the time but we do try to minimise the times that we get it wrong".

Connect with Darren > https://www.linkedin.com/in/darren-smith-98a4841/ 

Connect with Shelley > https://www.linkedin.com/in/shelleyflett/

Work with Shelley > https://shelleyflett.com