In this episode, Leanne Harwood, SVP and Managing Director of Luxury and Lifestyle Brands in the Americas for IHG, shares how investing in people drives success in hospitality today.

Listeners will learn:

• Why focusing on people is crucial for delivering exceptional hospitality experiences. [02:20]
• Details about IHG's global program RISE, aimed at elevating female leadership through mentorship, support, and sponsorship. [03:26]
• Keys to building empowerment programs that last, scale, and transform careers. [04:34]
• The importance of having both mentors and sponsors to support career growth. [05:06]
• How "Lean In Circles" facilitate open conversations and create safe environments for sharing experiences and ideas among peers and colleagues. [07:01]

Mentions:

• RISE program [03:26]
• Lean In Circles [07:01]

This episode is brought to you with support from Shiji Group, the global hospitality technology leader that helps hotels streamline operations and transform guest experiences. Recognized by their clients for their best-in-class solutions and exceptional service and support, Shiji Group is trusted by leading brands worldwide to activate technology faster, increase operational efficiency, and drive better business results.

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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands