John Rood, founder of Proceptual and AI governance specialist, discusses taming shadow AI and implementing governance frameworks for compliance and trust. He covers ethical pillars like bias prevention and transparency. They explore balancing automation with human oversight and the emerging skills needed to manage AI workflows.
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question_answer ANECDOTE
Deepfake CFO Cost A Company Millions
A junior finance person wired $25 million after being duped by a deepfake CFO on a Zoom call.
John Rood used this story to show how ungoverned AI can cause major operational and reputational harm.
question_answer ANECDOTE
Prayer App Exposed Data Risk
A vendor taking prayers from church users unknowingly risked exposing sensitive content to public LLMs.
Chad Burmeister used the example to show small orgs often don't understand where their AI data flows end up.
question_answer ANECDOTE
Nurse's ChatGPT Notes Triggered HIPAA Risk
A home healthcare nurse began pasting full patient notes into ChatGPT, producing long, polished notes.
John Rood flagged this as a clear HIPAA and compliance violation born from lack of frontline training.
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Summary
In this episode of the AI for Sales podcast, host Chad Burmeister speaks with John Rood, founder of Proceptual, about the critical importance of AI governance in organizations. They discuss the challenges posed by shadow AI, the ethical considerations in AI governance, and share success stories of implementing governance frameworks. The conversation also touches on misconceptions about AI implementation, the balance between automation and human touch, and the skills needed for future AI governance professionals.
Takeaways
AI governance is essential for organizations to avoid significant risks.
Shadow AI is a growing concern as employees use unregulated AI tools.
Implementing governance frameworks can enhance customer trust and compliance.
Ethics in AI includes bias prevention, transparency, and explainability.
Many organizations struggle with AI implementation due to lack of strategy.
Automation should complement human efforts, not replace them.
Future AI governance will require professionals who understand workflows.
Large organizations tend to have better governance practices than smaller ones.
NIST and ISO frameworks provide valuable guidelines for AI governance.
Continuous training and awareness are crucial for effective AI governance.
Chapters
00:00 Introduction to AI Governance
02:16 The Importance of AI Governance in Customer Experience
05:34 Challenges of AI Governance in Organizations
07:47 Success Stories in AI Governance Implementation
09:55 Ethics in AI Governance
13:31 Misconceptions About AI Implementation
16:57 Balancing Automation with Human Touch
21:35 Future Skills for AI Governance Professionals
23:13 Ecosystem of AI Governance Technologies
25:21 Advice for Aspiring AI Governance Experts
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