Ryanne Laredo joined Nielsen as the new SVP of Customer Success on Jan 30; she will focus on delivering high-touch and at-scale experiences for customers
Ryanne has a phenomenal background in technology, media, and data and brings deep expertise in creating corporate and customer strategies to maximize customer health, revenue, and company profit. Ryanne most recently served as Chief Customer Officer at Smartly.io, where she was responsible for driving customer centricity internally, launching a customer experience practice, and scaling revenue growth across more than 700 global brands and agencies through adoption, expansion, and cross-sells. Previously, she held the role of Chief Customer Officer at Amobee and additional leadership roles at Turn. Ryanne has a Master of Arts degree from DePaul University and a Bachelor of Arts from the University of Illinois at Urbana-Champaign. In addition, she is the founder of AdTechCares, an organization that combats misinformation about COVID-19, and supports fact-based journalism and other causes.