Leading Change through an AI Revolution with Diana Cappello

Diana Cappello, Director of Solutions Consulting, US & Demo Engineering at Eightfold, reveals how AI is revolutionizing hiring from entry-level to executive roles—and why every professional needs to prepare for bot interviews. She shares battle-tested strategies that cut onboarding from 12 months to 4 months, her "Demo Dojo" training methodology, and how managed sessions using real customer data consistently beat competitors. Learn why she hires performers over techies, how AI will augment rather than replace human roles, and why solutions engineers must choose their evolution: deeper into customer success or broader into sales.

Jump into the conversation:

(00:00) Welcome to the Episode

(4:20) - Hiring for potential: The gregarious performers who succeed in solutions

(10:47) - Managed sessions: The demo strategy that beats competitors every time

(13:54) - Enabling AEs to demo: Movie trailers that earn discovery calls

(18:14) - Eightfold's AI interviewer: Revolutionary hiring at scale

(26:04) - Removing bias: How AI creates equal playing fields in hiring

(29:45) - The future of solutions: Picking sides between sales and customer success

Watch This Episode on YouTube: https://youtu.be/ArViri73Rek

Follow Diana on LinkedIn: https://www.linkedin.com/in/dianacappello/

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