Delta: HealthTech Innovators The Doctor Will Text You Now: How Councel Health is Scaling the "Clinician Cockpit" with AI
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Jan 20, 2026 
Join Dr. Rishi Khakhkhar, an emergency medicine physician and Chief Medical Officer at Counsel Health, as he shares insights on revolutionizing patient care through AI-enabled virtual tools. Discover how Counsel combines AI with real physicians to enhance the patient journey, from chat-based intake to consultations. Explore the dynamics of asynchronous and near-synchronous care and the importance of emergency protocols for safety. Rishi emphasizes AI as a supportive team member, allowing physicians to focus on meaningful patient interactions.
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AI Lives Inside The Chat
- Counsel Health embeds physician-supervised large language models directly into patient chats to bridge search and care.
- This design treats the AI like a medical assistant that collects history and flags when a physician should join.
Let AI Triage Before Calling The Doctor
- Let the AI gather structured history and safety data before involving a physician to save clinician time.
- Pull a physician into the chat only when diagnosis or treatment is required.
Consumer Pricing Mirrors A Copay
- Counsel Health offers free AI chat access and charges about a copay when patients add a physician.
- They also sell a subscription for longitudinal unlimited doctor access called Counsel Signature.