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Service Management Leadership Podcast
Service Management Leadership - Unlocking Value
Dec 5, 2023
Guest Jeffrey, IT consulting founder, discusses unlocking IT program value. Topics include reflections on high school lockers culture and expertise needed for ITSM value. Nostalgic anecdotes and insights provided.
06:50
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Quick takeaways
- Each ITSM program requires specialized expertise to unlock its value, similar to unique combinations of high school lockers.
- Finding the right expertise is crucial for maximizing the benefits of organizational ITSM programs, contrasting them with interchangeable hotel card keys.
Deep dives
Unique Locks for ITSM Programs
In the podcast, the speaker draws a parallel between high school lockers with unique combinations and ITSM programs. Each locker having a distinct code to unlock it reflects how each ITSM program requires specialized expertise to unlock its value. The comparison emphasizes the need for organizations to find the right expertise to navigate and maximize the benefits of their ITSM programs.
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Discover
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