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Service Management Leadership Podcast

Latest episodes

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Apr 25, 2025 • 9min

Rina Brahmbhatt and Priyanka Sharma - Episode 3

Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes.We deliver valuable insights every week with expert interviews and practical tips to help you succeed.Each episode explores different aspects of service management—from organizational change to technical transformations—while keeping the conversation engaging and relatable. With a mix of industry expertise and real-world stories,Service Notes is here to guide you through the challenges and triumphs of creating outstanding service experiences.In this episode we speak to Priyanka Sharma about how she started her career, and what's her hidden talent. Let's get to know the person behind the professional role.Tune in and let’s take one note at a time!
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Apr 24, 2025 • 11min

Service Management Leadership - Service Management Metrics According to Gen AI

In this episode, Jeffrey discusses a perspective on service management metrics. Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.
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Apr 24, 2025 • 17min

Ep 51: "The Wrap Up" - Tracy Berry, Part 3

In this episode, kengon finishes up his conversation with Tracy Berry on competitive intelligence. This one's a bit shorter than usual. You're welcome! :-)
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Apr 21, 2025 • 8min

Service Management Leadership - How Best To Operationalize Projects

In this episode, Jeffrey discusses how to operationalize modernization and other projects. Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.
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Apr 18, 2025 • 24min

Rina Brahmbhatt and Priyanka Sharma - Episode 2

Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes.We deliver valuable insights every week with expert interviews, and practical tips to help you succeed.Each episode explores different aspects of service management—from organizational change to technical transformations—while keeping the conversation engaging and relatable. With a mix of industry expertise and real-world stories,Service Notes is here to guide you through the challenges and triumphs of creating outstanding service experiences.In this episode we speak to Priyanka Sharma about how she started her career, and what's her hidden talent. Let's get to know the person behind the professional role.Tune in and let’s take one note at a time!
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Apr 17, 2025 • 9min

Service Management Leadership - How to Perform Root-Cause Analysis According to Gen AI

In this episode, Jeffrey discusses a method to Problem Management root-cause analysis (RCA). Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.
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Apr 14, 2025 • 8min

Service Management Leadership - Prioritizing Service Delivery Projects

In this episode, Jeffrey discusses how to prioritize Service Delivery projects. Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.
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Apr 11, 2025 • 10min

Rina Brahmbhatt and Priyanka Sharma - Episode 1

Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes.We deliver valuable insights every week with expert interviews, and practical tips to help you succeed.Each episode explores different aspects of service management—from organizational change to technical transformations—while keeping the conversation engaging and relatable. With a mix of industry expertise and real-world stories,Service Notes is here to guide you through the challenges and triumphs of creating outstanding service experiences.In this episode we speak to Priyanka Sharma about how she started her career, and what's her hidden talent. Let's get to know the person behind the professional role.Tune in and let’s take one note at a time!
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Apr 10, 2025 • 20min

Ep 50: “Getting Started with CI” – Tracy Berry, Part 2

In this episode kengon continues his conversation with Tracy Berry on competitive intelligence
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Apr 7, 2025 • 8min

Service Management Leadership - Reasons Why Modernization Projects Fail

In this episode, Jeffrey discusses why many most modernization efforts fail. Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

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