Service Management Leadership Podcast

Service Management Leadership Podcast
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Sep 15, 2025 • 5min

Service Management Leadership - Having A Clear Vision

In this episode, Jeffrey discusses the need for a clear visionEach week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.
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Sep 12, 2025 • 10min

“AI Won’t Replace You, But Someone Using AI Might” – Rina Brahmbhatt and Prof. Ahmed Banafa

Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes.We deliver valuable insights every week with expert interviews, and practical tips to help you succeed.Each episode explores different aspects of service management—from organizational change to technical transformations—while keeping the conversation engaging and relatable. With a mix of industry expertise and real-world stories,Service Notes is here to guide you through the challenges and triumphs of creating outstanding service experiences.In this episode we speak to Prof. Ahmed Banafa, and discuss his personal journey, navigating career in Service Management and AI in Service Management.In this episode you will learn how, One Phone Call Can Change Your Life—and the Internet Changed EverythingTo enhance your knowledge in ITSM, Visit 24 Trainings
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Sep 11, 2025 • 6min

Service Management Leadership - Do Not Be Like Pilots

In this episode, Jeffrey discusses why we need to not fall into the same trap and rely heavily on technologyEach week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.
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Sep 8, 2025 • 8min

Service Management Leadership - Target Operating Models

In this episode, Jeffrey discusses Target Operating Models. Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.
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Sep 5, 2025 • 10min

“You’re the Pilot, AI Is Just the Copilot” – How to Stay Relevant in the Age of AI – Rina Brahmbhatt and Prof. Ahmed Banafa

Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes.We deliver valuable insights every week with expert interviews, and practical tips to help you succeed.Each episode explores different aspects of service management—from organizational change to technical transformations—while keeping the conversation engaging and relatable. With a mix of industry expertise and real-world stories,Service Notes is here to guide you through the challenges and triumphs of creating outstanding service experiences.In this episode we speak to Prof. Ahmed Banafa, and discuss his personal journey, navigating career in Service Management and AI in Service Management.In this episode you will learn how, One Phone Call Can Change Your Life—and the Internet Changed EverythingTo enhance your knowledge in ITSM, Visit 24 Trainings
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Sep 4, 2025 • 6min

Service Management Leadership - Goose That Laid the Golden Egg

In this episode, Jeffrey the need to continue to build capabilitiesEach week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.
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Sep 1, 2025 • 7min

Service Management Leadership - Why Transformations Fail

In this episode, Jeffrey discusses why 88% of transformations fail. Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.
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Aug 29, 2025 • 11min

"AI Feels Like the Internet All Over Again—Just in Fast Forward" – Rina Brahmbhatt and Prof. Ahmed Banafa

Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes.We deliver valuable insights every week with expert interviews, and practical tips to help you succeed.Each episode explores different aspects of service management—from organizational change to technical transformations—while keeping the conversation engaging and relatable. With a mix of industry expertise and real-world stories,Service Notes is here to guide you through the challenges and triumphs of creating outstanding service experiences.In this episode we speak to Prof. Ahmed Banafa, and discuss his personal journey, navigating career in Service Management and AI in Service Management.In this episode you will learn how, One Phone Call Can Change Your Life—and the Internet Changed EverythingTo enhance your knowledge in ITSM, Visit 24 Trainings
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Aug 28, 2025 • 7min

Service Management Leadership - Three Changes In ITIL4

In this episode, Jeffrey discusses three changes in ITIL4 from ITILv3Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.
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Aug 28, 2025 • 29min

Ep 64: “Business-First Security Strategy” – Jeffrey Wheatman

In this episode, Jeffrey Wheatman and I explore the future of security and risk management, discussing the persistent communication challenges CISOs face, the need for business-focused risk quantification, vendor accountability, and the importance of building feedback loops while moving away from blame-based cultures toward continuous improvement.

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