S3E14 Lean Knowledge Management with Roger Forsgren, former Chief Knowledge Officer at NASA
Apr 12, 2024
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Former Chief Knowledge Officer at NASA, Roger Forsgren, discusses Lean Knowledge Management and the unique rhythms of data organization and maintenance. Topics include NASA's culture of tradition and innovation, the role of ethics in engineering education, engaging knowledge management strategies for active participation, knowledge sharing in space exploration, AI tools in knowledge management, and concluding with a discussion on Lean UX and NASA.
Lean Knowledge Management enhances transparency and fosters a culture of continuous learning at organizations like NASA.
Training engineers in ethics is critical to prevent human errors and ensure responsible decision-making in high-pressure environments.
Deep dives
Successful Knowledge Management Often Overlooked
Successful knowledge management is discussed as an underrated aspect of business success. The podcast delves into why knowledge management is given less recognition than it deserves, highlighting its crucial role in organizational effectiveness.
Human Error Despite Ironclad Engineering
The episode emphasizes that even with robust engineering processes, human error can still pose significant risks. The discussion focuses on the importance of training engineers specifically in ethics to mitigate errors and ensure responsible decision-making.
Cultural Shift at NASA Enabled by Lean Knowledge Management
The episode features Roger Forsgren, former Chief Knowledge Officer at NASA, discussing the cultural changes enabled by Lean Knowledge Management at NASA. It highlights how this shift emphasized transparency, accountability, and a culture of continuous learning and improvement.
Engineering Ethics and Decision-Making
The conversation touches on the significance of engineering ethics in decision-making processes, citing historical examples like the Mars Probe incident and the Volkswagen diesel emissions scandal. It underscores the importance of ethical considerations in engineering to avoid potential hazards and prioritize responsible practices.
As the former Chief Knowledge Officer at NASA, Roger Forsgren has a unique understanding of maintaining the administration's renowned gold standard of data management in extremely high-pressure environments. Having worked his way up from a mechanical engineering position with the space administration, Roger joins Robb and guest host Mike Lee for a conversation about the unique rhythms of data organization, retrieval, and maintenance. Exploring ideas from his book "Lean Knowledge Management: How NASA Implemented a Practical KM Program" this is an episode for information science enthusiasts everywhere.
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