Pear Healthcare Playbook
Dr. Muthu Alagappan, CEO and Founder of Counsel, on defining a new healthcare paradigm in asynchronous care
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Oct 28, 2024 Dr. Muthu Alagappan, CEO and Founder of Counsel, previously served as CMO at Notable Health and is a Stanford Medicine alumnus. He discusses the transformative potential of asynchronous care in healthcare, focusing on how AI can streamline processes and improve patient access. Muthu shares insights on balancing family responsibilities with entrepreneurship and the need for innovative, patient-centric solutions. He reflects on how his Stanford experiences shaped his entrepreneurial journey, emphasizing the importance of disruptive thinking in healthcare.
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Clinical AI Faces Safety And Reimbursement Barriers
- Automating clinical care lags administrative AI due to safety, liability, and unclear reimbursement incentives.
- Clinical AI requires aligning regulation, liability, and payment models before wide deployment.
Founding Counsel Was Deliberate And Multidisciplinary
- Muthu describes months of deliberate consideration before founding Counsel, stressing founder-market fit across AI, clinical medicine, and go-to experience.
- He founded Counsel to give everyone quick access to trusted doctors via asynchronous messaging.
Moment-Of-Need Advice Reduces Wasteful Care
- Access to care is worsening with clinician shortages and long PCP wait times, pushing patients to Google and low-quality advice.
- Fast physician advice at the moment of need can reduce unnecessary ED visits and inappropriate utilization.