GrowCFO Show #235 How AI Is Transforming Accounts Receivable with Ben Winter, Co-Founder, Stuut and Jeff Martini, CFO, Bishop Lifting
#235 How AI Is Transforming Accounts Receivable with Ben Winter and Jeff Martini
In this insightful episode of The GrowCFO Show, host Kevin Appleby explores how artificial intelligence is revolutionizing accounts receivable processes with guests Jeff Martini, CFO at Bishop Lifting, and Ben Winter, Co-Founder at Stuut. The conversation delves into the practical applications of AI in finance departments, particularly focusing on accounts receivable automation and the tangible benefits organizations are experiencing through implementation
The discussion highlights how AI is moving beyond simple chatbot functionality to transform entire AR processes, with Jeff sharing his company’s experience implementing AI-driven solutions that handle routine collection tasks while allowing human collectors to focus on more complex dispute resolutions. Ben provides valuable insights on the importance of focusing on business outcomes rather than technology features, emphasizing that accounts receivable is ultimately a revenue function that impacts customer experience. Both guests stress the importance of understanding AI’s capabilities and limitations to ensure successful implementation and meaningful results.
Key topics covered:
- AI implementation in accounts receivable is most successful when focused on specific business outcomes rather than implementing technology for its own sake
- Modern AI solutions can effectively handle three common collection scenarios: confirming payment, securing promises to pay, and sending requested documentation
- Human collectors remain essential for handling disputes and complex scenarios, with AI serving as a tool to enhance their capabilities rather than replace them
- Successful AI implementation requires coordination across departments including sales, account management, and fulfillment teams
- The rapid advancement of AI technology presents challenges for CFOs trying to stay current with capabilities, requiring trusted partnerships with technology providers
Links
Timestamps
- 0:00:11 Kevin Appleby introduces the episode topic on how CFOs are adopting AI in finance functions
- 0:13:47 Ben Winter discusses how AI adoption has evolved from technology-focused to outcome-focused implementations
- 0:18:29 Kevin raises the challenge of CFOs keeping up with rapidly advancing AI capabilities
- 0:26:29 Discussion on how AI provides additional insights by analyzing customer communications to identify reasons for late payments
- 0:43:31 Exploration of how AI is transforming accounts receivable beyond manual processes to provide actionable insights
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