Troubleshooting Agile cover image

Troubleshooting Agile

Root Causes

May 8, 2024
Discover the art of blameless postmortems in aviation and software development. Learn about incident response rules, E-commerce outage resolutions, and effective root cause analysis. Explore the importance of understanding customer impact and timely actions in addressing issues.
21:57

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Quick takeaways

  • Blameless postmortems in incident analysis promote system improvements over individual blame.
  • Root cause analysis should prioritize understanding client impact, timebox actions, and incorporate technical investigations.

Deep dives

Implementing Blameless Postmortems in Incident Analysis

The podcast episode delves into the concept of blameless postmortems in incident analysis, inspired by an article discussing the NTSB's approach to aviation safety. By encouraging self-reporting of mistakes without fear of punishment, organizations can focus on system improvements rather than blaming individuals. The example of the movie 'Sully' is cited to highlight the importance of learning from incidents without attributing blame.

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Listen to the best highlights from the podcasts you love and dive into the full episode