
The Podcast by KevinMD Artificial intelligence ends the dangerous cycle of delayed patient care
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Dec 31, 2025 In this engaging discussion, Kevin J. Campbell, an orthopedic surgeon and CEO of Stream, explores the pressing need for AI in healthcare. He highlights how the current medical system mirrors the outdated Yahoo model, causing delays that can harm patient care. Campbell advocates for AI-driven platforms to provide timely, physician-vetted responses, enhancing patient trust. He emphasizes the importance of shifting to automated systems to alleviate staff burnout while ensuring patients receive immediate and relevant healthcare guidance.
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Medicine Has A 'Yahoo' Problem
- Medical access today resembles Yahoo's human-curated web directories rather than automated search engines.
- AI enables immediate, timely answers that preserve the "relevance window" of patient questions.
Delayed Callbacks Harm Recovery
- Patients call offices about swelling or bruising and face delays from hours to days for callbacks.
- By the time they get answers, symptoms often resolved or worsened, increasing anxiety and frustration.
Anchor AI To Physician Instructions
- Use the physician's own instructions as the AI model's knowledge base when answering patient queries.
- This preserves treatment consistency and matches the doctor's culture and preferences.
