ServiceNow Series E105: Briana Brown, VP of Technology and Innovation at Bayless Integrated Healthcare

Today's guest is Briana Brown, VP of Technology and Innovation at Bayless Integrated Healthcare in Phoenix, AZ. Bayless Integrated Healthcare is committed to disrupting the status quo with a comprehensive integrated healthcare delivery system that addresses all of their patients’ mental and physical care needs under one roof.  Their proprietary, technology-driven practice platform contributes to lower medical costs per member and improved health outcomes for each patient by ensuring better care coordination, standardizing best-practice clinical protocols, and providing patients with convenient virtual access to providers for all levels of care.

Briana is an entrepreneurial-minded, technology executive with extensive experience leading all facets of organizational change and technology initiatives across large organizations. She has successfully directed technology and operational teams that collaborate as focused units to achieve business goals. Briana has been particularly effective leveraging stakeholder relationships, system/process improvements, and negotiation skills to maximize performance and ROI across operations. She is passionate about solutions that are designed on the fusion of people, process and technology.

In this episode, Briana will discuss:

How she got into the world of ServiceNow,

Why ServiceNow is the platform of choice,

Managing expectations, rollout and the process during implementation,

Building a diverse team to achieve success,

Roadblocks and challenges they needed to overcome,

Advice on how to become a success in ServiceNow