The One With The Empathy And The Spreadsheet - Vaishali Dialani E75

What's on your mind? Let CX Passport know...

🎤Work both sides of your CX brain in “The One With The Empathy And The Spreadsheet” Vaishali Dialani Head of Customer Experience at NOW Money CX Passport episode 75🎧 What’s in the episode?...

🧚‍♀️The muse behind her pivot to Customer Experience

🧠The right and left brain of CX

🦉You have to unlearn in order to learn

🚫Avoiding the dumping ground of Customer Experience

🔊Use the Customer's Tone of Voice inside your own company

😲3rd generation Dubai born and raised!

🧼Getting out of the bubble to deliver diverse customer experiences

👍Making customer lives simpler & happier

Hosted by Rick Denton “I believe the best meals are served outside and require a passport”

💭“You have to unlearn a lot of things to be able to learn” - Vaishali

Episode resources:

Vaishali Dialani: www.linkedin.com/in/vaishalidialani

Now Money: nowmoney.me