The Human Side of Money 134: Turn Clients Into Raving Fans By Creating Memorable Experiences with Dennis Moseley-Williams
Financial advice is no longer just about offering services—it’s about creating real, meaningful experiences for clients.
Because an experience unlike any other is the difference between a one-time sale and a lifelong client.
You want to create experiences so exceptional that your clients aren’t even interested in hearing about an alternative.
And, they can’t wait to tell their friends and family about it.
Fortunately, Dennis Moseley-Williams is a client experience guru and explains how to elevate your client experience to create raving fans and grow your business.
You’ll Learn:
- Why efficiency is the executioner of experience
- Why all advisors need a secret belief to share with clients
- The important distinction between service and experience
- Lessons about the client experience from The Ritz-Carlton
- A social media experiment to enhance the client experience
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Connect with Brendan Frazier:
Connect with Dennis Moseley-Williams:
- Serious Shift | Inner Circle by DMW Strategic Consulting
- Dennis Moseley-Williams Strategic Consulting
- LinkedIn: Dennis Moseley-Williams
About Our Guest:
Dennis is the founder of Dennis Moseley-Williams Strategic Consulting, a practice management company that helps organizations secure and build sustainable relationships by creating experience-driven solutions that deliver results, increase revenues, and build enthusiastic referral-generating communities. A certified expert in the Experience Economy, Dennis helps organizations understand that customer experience is the predominant economic offering in the world today and demonstrates ways in which experiences can be crafted and staged so that they entice, educate, satisfy and transform
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