Twins Talk Tech Leadership Episode 96: Deliver a Return on Experience
When you consider the success of your organization, don’t fall into the trap of focusing on the Return of Investment without considering the impact of the Return on Experience. How have your investments into product development, sales, training and marketing impacted customer success? Customer satisfaction and their experience with you, your product and or service is what drives true success. This is the new success metric.
Ed SooHoo, Lenovo’s Worldwide Chief Technology Officer (CTO) - Global Accounts shares how we can leverage communication skills and not just technology to drive experiences as well as growth. Highlights include:
Ed’s leadership journey including his time as a competitive 3 Cushings Billiards professional.
Acronym after Acronym to reflect important concepts and messages.
Connecting through the art of storytelling and learning to ask the right questions; questions that are relevant, contextual and provoking.
Earn the right for engagement.
His passion for continual learning.
Leaders help others become BOLD; in other words, Believe, Own, Live and Drive it.
Follow Ed on LinkedIn, check out his creative content on YouTube and visit lenovo.com for insight into upcoming events and announcements. Ed is truly one that helps Lenovo clients rethink their Now, New and their Next.