Hospitality Daily Podcast The "Concierge Hotel": How We Personalize Experiences - Amy Smith and Kathleen Smith, Saratoga Arms Hotel
Sep 29, 2023
15:06
The role of the concierge represents many of the best parts of hospitality - but what would happen if the entire hotel staff acted as one? Today we're learning from the owners of a property they call a "concierge hotel" - Kathleen Smith and Amy Smith - about why they operate the Saratoga Arms Hotel this way and what it allows them to do.
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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands