Explore the pivotal role of predictability in building trust, highlighting how reliable actions from individuals and organizations establish stronger connections. Discover the dangers of advocating for change without evidence and the impact of consistent outcomes in agile environments. Learn how social proof can encourage experimentation and adoption of innovative approaches. The discussion emphasizes trust's influence on relationships while inviting listeners to share their own experiences, fostering a community focused on communication and growth.
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insights INSIGHT
Predictability and Trust
Trust someone if you can predict their actions, not just their virtues.
This predictability-based trust applies even when you predict someone will do the wrong thing.
insights INSIGHT
Company Trust
Companies can build trust like individuals by acting predictably.
This predictability aids culture change by replacing employees' existing distrustful company models.
question_answer ANECDOTE
Stock Prediction Con
A con involves predicting stock movements for a small group, building false trust.
This demonstrates how predictability creates trust, even when undeserved, which can then be exploited.
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Is trust the ability to predict someone’s actions? And can it apply to organisations as well as individuals? Join your hosts, Squirrel and Jeffrey, as they tackle the importance of delivering consistent results to foster trust, on this episode of Troubleshooting Agile.
Links:
- TDD for People, a method for building trust: https://itrevolution.com/articles/trust-and-test-driven-development-for-people/
- Stock picking scam: https://ask.metafilter.com/216295/Is-this-famous-investment-scam-real-or-fiction
- Agile Conversations: https://agileconversations.com/agile-conversation-book/
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You'll find free videos and practice material, plus our book Agile Conversations, at agileconversations.com
And we'd love to hear any thoughts, ideas, or feedback you have about the show: email us at info@agileconversations.com
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About Your Hosts
Douglas Squirrel and Jeffrey Fredrick joined forces at TIM Group in 2013, where they studied and practised the art of management through difficult conversations. Over a decade later, they remain united in their passion for growing profitable organisations through better communication.
Squirrel is an advisor, author, keynote speaker, coach, and consultant, and he's helped over 300 companies of all sizes make huge, profitable improvements in their culture, skills, and processes. You can find out more about his work here: douglassquirrel.com/index.html
Jeffrey is Vice President of Engineering at ION Analytics, Organiser at CITCON, the Continuous Integration and Testing Conference, and is an accomplished author and speaker. You can connect with him here: www.linkedin.com/in/jfredrick/
Troubleshooting Agile 