Troubleshooting Agile
Predictability = Trust
Feb 12, 2025
Explore the pivotal role of predictability in building trust, highlighting how reliable actions from individuals and organizations establish stronger connections. Discover the dangers of advocating for change without evidence and the impact of consistent outcomes in agile environments. Learn how social proof can encourage experimentation and adoption of innovative approaches. The discussion emphasizes trust's influence on relationships while inviting listeners to share their own experiences, fostering a community focused on communication and growth.
14:30
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Quick takeaways
- Trust is fundamentally tied to predictability, as consistent actions, whether good or bad, shape expectations of future behavior.
- Creating a trustworthy organization requires demonstrating reliable behaviors across all levels rather than relying solely on persuasive arguments.
Deep dives
The Definition of Trust Through Predictability
Trust can be defined by the predictability of someone's actions rather than solely by their positive virtues. This perspective highlights that individuals might trust a person who consistently makes poor choices because their behavior is predictable. Unpredictability breeds mistrust, especially in situations requiring reliability, such as allowing someone access to valuable possessions. Hence, the concept emphasizes that trust is fundamentally tied to predictability, shaping expectations of future behavior.
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