CX Goalkeeper with James Dodkins - S1E13 is about how James applied the SCO method to his business and about social media

The CX goalkeeper had a smart discussion with James Dodkins

Yes, I really mean JAMES - THE CX ROCKSTAR! He was named The UK's #1 CX Influencer by Customer Experience Magazine in 2020, he is a GLOBAL KEYNOTE SPEAKER, the HOST OF AMAZON PRIME’S ‘THIS WEEK IN CX’ and a lot more. The value he brings to the CX community is outstanding.

My key learnings:

• Customer outcome first

  • Start always by asking: who is the customer?

  • Followed by the question: what is the successful customer outcome?

• Sharing is key and continuous learning is the only way to grow

• Success doesn’t happen by accident, it is carefully planned

• Productivity hack: TikTok is great to elaborate videos which can be published afterwards on other social media.

James gold nugget 🏅: “get into the habit to ask yourself what is the successful customer outcome for the customer”

How to contact James:

https://www.jamesdodkins.com/

https://www.linkedin.com/in/jamesdodkins/

Thank you James!