Des Traynor, Co-Founder and Chief Strategy Officer at Intercom, explores how AI is transforming not just products and interfaces, but entire companies. He shares his vision for how AI will act as a powerful, convergent force – collapsing boundaries between tools, teams, and functions – and what that means for the future of work and customer experience.

Recorded at Pioneer 2025, a summit for AI customer service leaders.

Watch this episode on YouTube: https://youtu.be/3e5PPtY_CSs?si=kqwQPGpr5twJiZH7

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Convergence and Transformation in the Post-AI World – Pioneer 2025