HighLevel Spotlight Sessions Client Management Lifesavers With Karl Sakas
Dec 28, 2021
Karl Sakas, founder of Sakas & Company, is a consultant and coach focused on enhancing agency operations. He dives into skill creep and reveals seven magic words to manage it effectively. Karl introduces a three-step framework to navigate ridiculous client requests, providing clarity in communication. He emphasizes the importance of understanding client preferences, highlights key agency roles, and shares insights on scaling by delegating tasks. Finally, he stresses the value of hiring experienced professionals to avoid costly mistakes.
AI Snips
Chapters
Books
Transcript
Episode notes
Defuse Scope Creep With Seven Words
- When a client asks for out-of-scope work, ask: "Would you like an estimate for that?".
- This keeps the conversation open and prevents giving away free work or bluntly saying no.
Scope Creep Is A Growth Signal
- Scope creep signals client interest and potential revenue growth if managed intentionally.
- The real issue is unmanaged scope creep that eats profits when not paid for or chosen deliberately.
Seal Agreements With Sales Exclusions
- Add sales exclusions or assumptions to the final agreement and have the client initial them.
- This closes ambiguous wiggle room and prevents repeat misinterpretation across clients.
