Radio Cherry Bombe Crate & Barrel CEO Janet Hayes On Vision And Values
Oct 13, 2022
Janet Hayes, CEO of Crate & Barrel Holdings and a retail industry veteran, delves into her leadership journey, highlighting how the pandemic prompted deeper customer connections. She shares insights on her upbringing as a middle child and its influence on her personality. The discussion explores nostalgic childhood memories tied to interior design and her transition from teaching to retail. Janet also emphasizes resilience during challenging times, the necessity of effective communication, and the vibrant culinary scene in Chicago, showcasing favorite local gems.
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Middle Child with Vintage Home Anecdote
- Janet Hayes grew up in Northern California as the middle of six siblings, sharing bedrooms and using creative routines like the "gold velvet chair" as a punishment spot.
- These experiences shaped her personality and appreciation for family and resourcefulness early on.
Unplanned Retail Career Growth
- Janet started her retail career at Macy's, managing a boutique in Union Square, San Francisco at just 24 years old.
- She never strategically planned her career moves but focused on doing her best and supporting her managers to success.
Taking CEO Role Amid Pandemic
- Janet became Crate & Barrel CEO during the pandemic and embraced "courage over comfort" to focus on opportunity rather than fear.
- The shared global experience reset everyone's starting line and allowed Crate & Barrel to recenter purpose and values.